Privacy Policy

1. Scope

This policy applies to personal information that may be collected when you visit our website, use the contact form, communicate with us by email, or interact with links and services available on the site.

Certain commercial, contractual, or employment relationships may be subject to additional privacy notices, contracts, or terms.

2. Information We May Collect

Depending on how you interact with us, we may receive information such as:

• Name and contact information.
• Email address.
• Company or organization.
• Country and city.
• Content of messages, inquiries, or project requests.
• Basic technical information associated with access to the site, such as IP address, browser type, device, date, and time, when collected by the web infrastructure or related services.
• Other information you choose to provide voluntarily.

3. How We Use Information

We may use personal information for purposes related to our operations, including:

• Responding to inquiries and requests.
• Evaluating engineering, automation, maintenance, support, or training opportunities.
• Preparing requested communications, proposals, or follow-up.
• Managing commercial and service relationships.
• Operating, protecting, maintaining, and improving the website.
• Preventing fraud, abuse, security incidents, or unauthorized use.
• Complying with applicable legal, regulatory, contractual, or administrative obligations.

4. Forms, Vendors, and Third-Party Services

Some site functions may depend on hosting providers, form processing, communications, security, or other technical services. Such providers may process information to the extent necessary to provide their services.

The site may also include links to third-party services such as WhatsApp and LinkedIn. If you choose to use those services, the processing of your data will also be subject to the policies and terms of the applicable third party.

5. Cookies and Similar Technologies

The site may use cookies or similar technologies necessary for functionality, security, preferences, or technical measurement, depending on configuration and enabled services.

For additional information, please review our Cookie Policy.

6. Information Retention

We retain personal information only for as long as is reasonably necessary to fulfill the purposes for which it was collected, address inquiries or business relationships, maintain appropriate records, and comply with applicable legal or contractual obligations.

Specific retention periods may vary depending on the type of information and the context of the relationship with Mechatronic Solutions Group.

7. Security

We seek to apply reasonable administrative, technical, and organizational measures to protect personal information against loss, misuse, unauthorized access, alteration, or disclosure.

No information transmission or storage system can guarantee absolute security.

8. Disclosure of Information

We may disclose information when reasonably necessary to operate our services, work with vendors, protect rights or security, comply with legal obligations, respond to valid processes from competent authorities, or enforce applicable agreements.

Obligations related to sale, sharing, use for targeted advertising, or opt-out mechanisms depend on an organization's specific practices and applicable law. Please review Privacy Choices for available request mechanisms.

9. International Transfers and Operations

Because of the international nature of our activities and projects, information may be processed or stored in jurisdictions different from the one where you are located, subject to applicable measures and requirements.

10. Privacy Rights and Choices

Depending on applicable law and the circumstances of your relationship with us, you may have rights related to access, correction, deletion, or other choices concerning your personal information.

To learn how to submit a request, please visit Privacy Choices.

11. Children’s Privacy

This site is intended for clients, companies, and professionals in the industrial sector and is not directed to children under 13. We do not intentionally request personal information from children under 13 through this site.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal requirements change. The current version will be published on this page together with its update date.

13. Contact

For questions or requests related to privacy or personal information, you may contact: